Brewcaster J wrote:the glass company would not take them back...fuckers.
3
Wow. I looked at mine and wondered how they could dick up the color registration twice. Turns out they only dicked it up once, then
they became dicks.
It's no wonder customers are always surprised when there's a problem with a ring that got by us (it happens) and I say: "There's only three things I'm willing to do - remake it, repair it, or refund your money. Which do you prefer?". After a few seconds of silence while they try to find the catch and a reason to complain, nine out of ten say how much they appreciate doing business with us. That's a sad commentary on the way many businesses are run.
Oh, the other one out of ten demands that I pay them for the postage to return it to us. "Well naturally.", I always say. Only 2 out of 100 still complain at this point. God, I would hate to be them. I tell them that they only have one choice now, a refund. That always snaps them out of it and they realize they are being assholes, except for one guy a couple of years ago. After listening to him bitch for ten minutes I told him to send the ring back for a refund, that is now the only choice. He gets more pissed and demands to know why I won't replace or repair the ring. I told him "Ten minutes ago I told you the only three things that I can do. We get a considerable amount of sales from word of mouth. If people see you wearing our ring I'm certain we would loose business." Silence. "If I apologize for acting like an asshole, will you remake the ring? I was just all ready to have a hassle." I told him, "Sorry not to oblige with a hassle. If you want I'll remake it."
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