Maybe they're not crushing it at all
Always calibrate your testing gear, especially thermometers. That goes triple for those of the digital variety. It's not difficult nor does it take a lot of time. I check mine every brew.
That being said, it's more likely the crush (or both with the crush having a bigger effect).
Edit: Also make sure you're checking the temp after a good stir. The mash will have hot/cold spots. If you're not probing all that deep, it's likely your mash could be several degrees hotter.
Lee
"Show me on this doll where the internet hurt you."
"Every zoo is a petting zoo if you man the fuck up."
BN Army // 13th Mountain Division